social media is also a customer service strategy

​​Social media is an extension of your customer service, and here's why.
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Social media platforms can connect you with individuals and allow you to communicate with them one-to-many or one-to-one. They make it easier for customers and prospects to provide feedback and ask questions via  comments and direct messages.

Social media is the evolution of Word-of-Mouth with your customers promoting your business for you. People trust recommendations from their connection,s and referrals are recognised as the easiest to convert lead type.

Finally, social media is the chosen form of communication for a MASSIVE segment of the Australian market with the average user online  2-3 in a day spending an average of 1 hour 46 minutes per day on social media*.

If your business is not contactable and responsive on social media, your prospects will do business wit someone who is. Take your social media to the next level. Contact emanation today!

*Source: Hootesuite - The Global State of Digital 2021