CREDIT TERMS AND REFUND POLICY

Extracted from Emanation's General terms and conditions. 

CREDIT TERMS AND PAYMENTS

1. emanation offers its services on a prepaid basis.
2. We accepts payment via credit card (Mastercard/Visa), bank transfer and cash.
3. Direct debit via credit card is our preferred payment method to ensure continuity of service.
4. Direct debit payments are processed securely upon commencement of the agreed work for a maximum of 30 days in advance of services rendered. (e.g. 12 months of business coaching would be paid in 12 equal installments at the beginning of each month for services rendered during that month.)
5. Alterations to recurring payments require 7 days notice by the client prior to the next billing period.
6. Payments for recurring services will continue until cancelled in accordance with emanation’s Termination policy.
7. Client credit and payment plans may be offered at the discretion of emanation and will continue until all agreed payments have been made.​
8. Financial details including credit card information are managed in accordance with emanation’s Privacy Policy.

REFUNDS AND RETURNS

1. emanation is not required to provide a refund if you change your mind.
2. However, emanation will honor refund requests where a service is not delivered or significantly different to the description sold in accordance with Australian Consumer Law.
3. A refund will not be provided for delays caused by the client failing to provide information or content in a timely manner.

TERMINATION

1. Many of emanation’s services are offered on a month to month basis and are referred to as recurring services and payments in our credit terms.
2. These services may be cancelled at anytime by providing 30 days notice by either party prior to the next billing period.
3. Services that are offered on a fixed period basis are automatically terminated at the end of the period with early termination subject to the terms provided at the time of sale.